Frequently asked questions
NOTE: We do not export ourselves. We can assist with companies that can help you and you must contact and arrange the shipping yourself. We are not in the export courier/shipping business.
If you are not located in South Africa the distance that the items must be shipped will also affect the cost as well as the freight forwarder’s fees. Please contact them and get a couple of quotes for shipping. If you are outside Africa, the best is to arrange with the freight forwarder yourself, we have an export number so you can claim the 14% VAT back.
On custom designed items we will accept deposits of 75%, please note that all custom made items carry a non-refundable deposit and the item cannot be returned. You will have to sign the design off.
We are not unreasonable, but returning 300 taps if the mistake is yours because you did not measure correctly is not our problem and we are not going to lose on the deal. Seriously, we are here to support but you have to do your homework as well. There will be a handling fee on some orders and sometimes it can be up to 20% of the value of the sale. That is what our suppliers require. So please be very careful when ordering and measuring.